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Privacy Policy

A legal disclaimer

TechDent (“we”, “our”, or “us”) is committed to protecting personal data and ensuring compliance with applicable European data protection and medical device regulations, including EU General Data Protection Regulation (GDPR) and principles aligned with EU Medical Device Regulation (EU) 2017/745 (MDR).

This Privacy Policy explains how data is collected, used, stored, and protected when using the TechDent platform and website.

1. Scope

This Privacy Policy applies to:

  • The TechDent web platform and services

  • All users, including dentists, dental laboratories, technicians, and administrators

 

TechDent is a medical workflow software platform and does not provide medical treatment or diagnosis.

2. Types of Data Collected

a) User & Account Data

  • Name, email address, organization

  • User role and access permissions

b) Professional Case Data

  • Dental case workflow data

  • Files uploaded by users (e.g. scans, images, documents)

  • Case communication and status history

TechDent does not require patient-identifiable data. Any such data entered is the responsibility of the user and processed solely for workflow purposes.

c) Technical & Usage Data

  • Device and browser type

  • Platform usage logs

  • IP address (used for security and audit purposes)

3. Purpose of Data Processing

Data is processed only for legitimate and defined purposes, including:

  • Operating and maintaining the TechDent platform

  • Managing dental case workflows

  • Enabling secure communication between authorized users

  • Ensuring traceability and auditability of actions

  • Providing system notifications and support

  • Maintaining system security and integrity

Data is not used for marketing profiling and not sold to third parties.

4. Legal Basis for Processing (GDPR)

Data processing is based on:

  • Performance of a contract (platform usage)

  • Legitimate interest (system security, traceability)

  • Legal and regulatory obligations

  • User consent where applicable

5. Data Storage & Security

All data is stored in a secure, cloud-based infrastructure within the European Economic Area (EEA) or in GDPR-compliant environments.

Security measures include:

  • Role-based access control

  • Encrypted data transmission

  • Controlled access to case data

  • Activity logging for audit purposes

These controls support MDR principles of data integrity, traceability, and confidentiality.

6. Access Control & Confidentiality

Access to data is limited strictly to:

  • Authorized users involved in the relevant case

  • System administrators for operational purposes

Each user can access only the data required for their role.

7. Data Retention

Data is retained only for as long as necessary to:

  • Provide the service

  • Maintain medical workflow traceability

  • Comply with legal and regulatory requirements

Retention periods may vary depending on contractual or regulatory obligations.

8. User Rights

In accordance with GDPR, users have the right to:

  • Access their personal data

  • Request correction of inaccurate data

  • Request data deletion where applicable

  • Restrict or object to processing

  • Request data portability

Requests can be submitted using the contact details below.

9. Sub-Processors & Third Parties

TechDent uses trusted infrastructure and service providers strictly for:

  • Hosting

  • Data storage

  • System maintenance

All service providers operate under data processing agreements and confidentiality obligations.

10. Changes to This Policy

This Privacy Policy may be updated to reflect regulatory or system changes. Updates will be published with a revised effective date.

11. Contact Information

For privacy or data protection inquiries:

TechDent – Data Protection
📧 Email: service@techdentapp.com

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